Responsibilities
Leads efforts to develop new customer relationships and retain existing customers, grow sales of primary ready-mix products as well as value added products and available aggregates.
Duties and Responsibilities:
· Strives to meet customer expectations without exception and achieve highly positive customer satisfaction consistent with strategic objectives
· Develops extensive working relationships with customers, as well as other departments, such as dispatch, quality control and production, in order to ensure customer needs are addressed
· Develops individual strategic plans for account development and the benchmarking to key indicators (Volume, price, efficiency) that will be used as a guide to achieve company sales objectives.
· Provides on-going office support related to the sales effort including accurate project specifications and collections
· Serves as immediate interface for customer problem resolution
· Facilitates the expansion of sales to existing customers and the development of sales to new customers
· Supports a geographic territory and gathers information on area growth and construction activity that will enable the company to capitalize on market opportunities.
· Gathers pertinent information on competition in geographic territory in order to make informed decisions in preparing bid packages and strategic initiatives
· Make individual sales calls to existing customers.
· Maintains excellent customer communications regarding timely deliveries, compliment/complaints, accurate orders, and job-site preparation
